DO YOU ACCEPT RETURNS?
Yes. At Gallery Atlantic, Inc., we are very proud of the designers and brands we feature on our site. We are confident that you will be satisfied with our products therefore if for any reason you are not satisfied with the product you purchased, you may return the item for an exchange or refund, subject to the terms set forth below.
WHAT IS THE ADDRESS FOR RETURNS?
Our Address for returns:
8221 GLADES ROAD
SUITE 208, DOOR 3
BOCA RATON, FL 33434
ARE THERE ANY CONDITIONS FOR RETURNS?
Just a few.
RETURN DATE: Returns will be accepted for items shipped within 14 days of receiving the product unless otherwise noted on the website.
SECURITY TAG: If the product came with a security tag, the tag must still be secured to the product when returned. We reserve the right to not accept a return if the Security Tag has been removed.
NON-REFUNDABLE ITEMS: Galley Atlantic, Inc. does not accept returns of the following items:
- - Items which show obvious signs of wear or tear.
- - Items which have been resized, damaged, or otherwise altered after delivery to you.
- - Clearance, close-out and special sale items.
- - Custom imprinted or personalized items, unless an error in the custom imprinting/personalizing has been made by us.
- - Custom-made items unless an error in the customization has been made by us.
REFUNDS FOR SHIPPING, RETURN SHIPPING, HANDLING AND INSURANCE:
Gallery Atlantic, Inc. does not issue refunds for shipping, handling or insurance charges that we incurred unless the wrong item was delivered to you or the item was faulty or damaged when you received it.
- You are responsible for payment and insurance for return shipment.
-Gallery Atlantic, Inc. does not accept returns shipped C.O.D. and no returns will be accepted from outside of the USA.
- Gallery Atlantic, Inc. is not responsible for items lost or damaged while being returned.
WHAT DO I NEED TO DO TO RETURN A PRODUCT?
Follow these steps carefully:
CONTACT US: Please contact Gallery Atlantic's Customer Care Department at (561) 910-4111 or email CustomerCare@GalleryAtlantic.com to notify us that you intend to return a product for replacement, exchange or refund. Please prepare and include the following information in your call/email:
(1) Your full name (as it appears in Billing or Shipping information)
(2) Your email address
(3) The order Number
(4) Product Number(s) being returned
(5) Your reason for the return (See our list of “Non-Refundable Items” below)
(6) Whether you are requesting a refund, replacement or exchange.
INCLUDE YOUR RETURN FORM: After receiving your request, our Customer Care department will reply to your email with a refund form with all the details to include with your return. Print this form and include it with your return shipment. If you did not receive a return form within 2 business days of contacting us, please contact Customer Care again at (561) 910-4111 or email CustomerCare@GalleryAtlantic.com
SHIPPING A RETURN: Ship the product back to GALLERY ATLANTIC, 8221 GLADES ROAD, SUITE 208, DOOR 3, BOCA RATON, FL 33434 via US Priority Mail, FedEx® or UPS®. Payment for the return shipment is your responsibility unless Gallery Atlantic made an error and shipped the wrong product. In this case, we will refund you the cost of the return shipment after confirming that we indeed made an error in shipment. We suggest that you request a return receipt from your shipper for confirmation that your shipment has reached Gallery Atlantic, Inc.
INSURANCE: Please be sure to fully insured your shipment for the entire purchase price of the item(s).
WHAT HAPPENS AFTER I HAVE RETURNED MY PRODUCT? WHEN DO I GET MY REFUND OR EXCHANGE?
That depends. Please continue reading.
PROCESSING AND REFUNDS: Upon receiving a return, Gallery Atlantic, Inc. processes the returned items and checks the items before issuing a replacement, exchange or refund. Please allow up to 6 weeks for processing and replacing, exchanging or refunding of the returned items.
NOTIFICATION OF RECEIPT: You will be notified by email when your return shipment is received, processed and again when refunded or when a replacement item or exchange item has been shipped.
REPAIRS AND REPLACEMENTS: If an item has been returned because it was received by you in faulty or damaged condition, then our professional staff will assess the faults or damage. If the item can be restored to its original, non-faulty condition, then the item will be repaired and returned to you. If the item cannot be restored to its original, non-faulty condition, then it will be replaced with a new item. If, for whatever reason, the item cannot be replaced, then you will receive a full refund.
WRONG PRODUCT SHIPPED: If you are returning an item to Gallery Atlantic, Inc. because of an error caused by us or one of our vendors, you will be refunded fully including your cost of return shipping.
PARTIAL REFUNDS: Partial refunds may, at our discretion, be issued for any item that is returned after the applicable return period set forth above.
HOW DO I MAKE AN EXCHANGE?
If you wish to exchange a product, Gallery Atlantic requires that you return the purchased product that you don't want for a refund and buy the desired item in a different and new transaction and return the one you originally purchased.