Return Policy

At Galllery Atlantic, Inc., we are very proud of the designers and brands we feature on our site. We are confident that you will be satisfied with our products therefore if for any reason you are not satisfied with the product you purchased, you may return the item and we will refund your money, subject to the terms set forth below. You do not need to give us any reason for returning a product nor will you have to pay any penalty. We issue a 100% refund on all items, less shipping, handling and insurance charges.
 
 
 
 
 
 
 
 
 
 

 

 
Our Return Process     
 
If you are not satisfied with the item you purchased, you must inform our Customer Service Department by phone, e-mail or fax within 14 days of receipt by you of the product (unless a different period is stated otherwise on our Site with regard to a specific item). The item must then be shipped by you to the return address written on the item's delivery invoice no later than the 15th day after your receipt of the product.
 
Please note that we do not issue refunds for shipping, handling or insurance charges unless the wrong item was delivered to you or the item was faulty or damaged when you received it.   We do not accept returns shipped C.O.D and no returns will be accepted from outside of the United States. We are not responsible for items lost or damaged while being returned. We will notify you via e-mail or fax once we have received and processed the returned item.
 
Once we receive the returned item, the item will be promptly processed and undergo a quality check by our professionals. Please allow up to 4 weeks for return and processing of the returned item. If our professional staff determines that the returned item is in new, unused condition, with all security tags- if any- attached, and pursuant to the conditions stated above, then a full refund shall be granted. You should expect to receive your refund within 4 weeks of your return, however, you may receive a refund more quickly.
 
If an item has been returned because it was received by you in faulty or damaged condition, then our professional staff will assess the faults or damage. If the item can be restored to its original, non-faulty condition, then the item will be repaired and returned to you. If the item cannot be restored to its original, non-faulty condition, then it will be replaced with a new item. If, for whatever reason, the item cannot be replaced, then you will receive a full refund.
 
 
How to Prepare a Return:
 
1)  Let us know.   
Please inform us by phone, e-mail or fax within 14 days (unless stated otherwise on our Site with regard to a specific item) of receiving your order that you are not satisfied. Our Customer Service Department can be contacted at  (561) 910-4111 .
 
2)  Your Return Tracking Number.         
After you contact us, we will send you a Return Tracking Number (RTN) by e-mail or fax which you can use to track to progress of your return on our Return Status page. Write the RTN on the return sticker found at the bottom of your original invoice. Affix the sticker to a clearly visible location on the outside of the package you are returning.
 
3)  Package your Return.            
Include with the returned product all original packaging and all collateral material. If the item has a security tag, do not remove the security tag!   If you remove this tag the product may not be returned.   All items must be returned in new, unused condition
 
4)  Ship your Package.    
Ship your package via US Priority Mail, FedEx® or UPS® no later than the 15th day after you received the item. We suggest that you request a return receipt from your shipper for confirmation that your shipment has reached GA. Please be sure to ship your item fully insured for the entire purchase price of the item. Please note that Gallery Atlantic will not be held responsible for any shipping insurance policies.
 
 
 
You must follow the above instructions exactly, and failure to do so will prevent the processing of your return. If you have questions about your return, please contact our Customer Care Department at  (561) 910-4111 .
 

 
Partial Refunds

 

Partial refunds may, at our discretion, be issued for (i) any item that is returned after the applicable return period set forth below, or (ii) any item that is returned without its security tag.
 
 
Items that are not returnable     
 
Galley Atlantic, Inc. does not accept returns of the following items:
 
1)  Items which show obvious signs of wear or tear.
2)  Items which have been resized, damaged, or otherwise altered after delivery to you.
3)  Items with a security tag that has been removed. (Please note that some items may not have a security tag attached. The delivery papers will state whether the item has a security tag attached.)
4)  Clearance, close-out and special sale items.
5)  Custom imprinted or personalized items, unless an error in the custom imprinting/personalizing has been made by us.
6)  Custom-made items unless an error in the customization has been made by us.